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granad88 Privacy Policy for Your Account

Your account details, phone verification, wallet records and device activity are covered in the granad88 Privacy Policy, so you can see what we collect and why.

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CONTACT ROUTES

Contact us about Privacy Policy questions

A clear contact path helps when you want to ask about stored data, a wallet receipt or an account detail. Use the support route shown beside your account and cashier area, and include the email or phone detail connected to your account. If you are in Yogyakarta, the same online request path applies; we may ask for verification before discussing private records.

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Account data request

Ask us which account details we hold, why they are used and how to request a correction after completing the phone verification step.

Wallet record check

Send a DANA, OVO, GoPay or QRIS receipt reference through the account support route so we can match the status without requesting your wallet password.

Access and deletion

Request a copy, update or removal of eligible personal data. We confirm account ownership first and explain any record we must retain.

DATA PRACTICES

Check your data choices and security

We keep this Privacy Policy practical by connecting each data use to an account action you recognise.

Account details

We may collect your chosen account details and phone verification result to create access, confirm ownership and respond to account requests. Keep those details current when you ask us to change them.

Wallet and payment data

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create references, amounts and status records. We use them to reconcile requests, not to request your private wallet password.

Cookies and device signals

Cookies can remember sign-in preferences, while device and browser signals can help us identify unusual access. You can manage cookie settings through your browser, though some account functions may need them.

Account security

We may compare sign-in details, phone verification and device activity before discussing private account data. If a login or wallet status stalls, support may ask for a receipt reference rather than secret credentials.

Retention periods

We retain records only for the period connected to account operation, security checks, dispute handling or legal duties. When a purpose ends, the data is deleted, anonymised or kept only where a duty requires it.

Changes and contact

To correct, access or ask about your data, contact us through the support route linked to your account. We may request phone or account verification, then explain the result and any applicable restriction.

Find Privacy Policy answers before opening

These Privacy Policy answers focus on the searches we hear most often about account data, local wallets, cookies and access requests. They also explain what you can expect when support checks ownership, when a record is retained, and how the policy applies to your account in Indonesia.

It covers account details, phone verification, wallet and payment references, cookies, device signals, support contacts, security checks, retention and requests to access or change eligible personal data.

Yes. It explains how DANA and QRIS receipt references, status details and related account records may be used to match a payment request without asking for your wallet password.

Phone verification helps confirm account ownership before access or support action. We may use the result when you request private account details, change contact data or ask about a wallet status.

You can contact us through the account support route to request access to eligible records. We first confirm ownership, then explain the available data and any records that must remain retained.

Send a clear request through the support path linked to your account and identify the detail you want changed. We verify the request, assess retention duties and tell you what action is possible.

Yes. The policy covers account activity through a mobile browser, including cookies, browser settings and device signals used for security. You can manage cookies in your device browser settings.

Service access depends on local law and applies where local law permits. If you need a location-specific answer, contact support with your account region so we can explain the applicable request path.

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